Privacy Policy

Last Updated: January 1, 2025

C&J LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our personal coaching services.

    Summary: We collect only what we need to provide coaching services and communicate with clients. We do not sell your personal information. We do not share your phone number with third parties for marketing purposes.
  

1. Information We Collect

We may collect the following types of information:

Personal Identifiers: Name, phone number, email address, and mailing address.
Coaching Information: Goals, areas of focus, and session notes you voluntarily share with your coach.
SMS Consent Records: Timestamp, consent language presented, and opt-in method when you provide SMS consent.
Technical Data: IP address, browser type, pages visited, and referring URLs collected via cookies and similar technologies.
Form Submissions: Information submitted through booking, contact, or inquiry forms.

2. How We Use Your Information

To schedule, confirm, and manage coaching sessions.
To send appointment reminders and customer care communications via SMS (where consent has been provided).
To respond to inquiries submitted through our website or contact form.
To improve our coaching services and website.
To comply with legal and regulatory obligations.
To maintain SMS consent records as required by applicable telecommunications regulations.

3. SMS Privacy Statement

By providing your phone number and opting in, you consent to receive SMS messages from C&J LLC related to your coaching services, including appointment reminders, scheduling updates, and support messages.

Purpose: SMS messages are used solely for customer care related to your coaching engagement — never for advertising, promotions, or marketing.
Message Types: Appointment reminders, session scheduling updates, follow-up support messages, and responses to your inquiries.
Message Frequency: Message frequency varies based on your coaching program and session schedule.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
How to Opt Out: Reply STOP to any SMS message at any time to unsubscribe immediately. You will receive one final confirmation message and no further messages will be sent.
How to Get Help: Reply HELP to any message or contact us at support@candjllc.com.
Consent is Voluntary: Your consent to receive SMS messages is entirely voluntary and is not a condition of receiving coaching services.
No Third-Party Sharing: We do not sell, share, rent, or disclose your phone number to third parties for their marketing purposes.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share information only in these limited circumstances:

Service Providers: Trusted vendors who help operate our website or deliver communications (e.g., scheduling platforms, SMS delivery providers). These parties are contractually prohibited from using your data for their own purposes.
Legal Compliance: When required by law, court order, or government request.
Business Transfers: In connection with a merger or acquisition, subject to confidentiality obligations.

We do not sell, rent, or trade your phone number or personal information to third-party marketers under any circumstances.

5. Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyze traffic. You may disable cookies in your browser settings; however, some features may not function as intended.

6. Data Retention

We retain personal information as long as needed to provide services and meet legal obligations. SMS consent records are retained for a minimum of five (5) years as required by telecommunications regulations. You may request deletion of your data (subject to legal retention requirements) by contacting us below.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us and we will delete it promptly.

9. Your Rights

The right to access personal information we hold about you.
The right to correct inaccurate information.
The right to request deletion of your personal information (subject to legal obligations).
The right to opt out of SMS communications at any time by replying STOP.
California residents may have additional rights under the CCPA.

To exercise these rights, contact us at support@candjllc.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

Company: C&J LLC
Email: support@candjllc.com
Phone: (800) 555-0000
Address: 1887 Whitney Mesa Dr #3220, Henderson, NV 89014